Page 19 - Guide

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Voucher Monitoring
 Can be optional or required
 Can be sample based
 Can be requested by a business
 Identify Governance issues
 Identify process issues
 Identify quality of service issues
 Help drive changes in processes
 Increases process confidence
 Provides administrative reports
Regular monitoring and reviews of the
uptake, use and quality of services
delivered by ICT Innovation Vouchers
is an effective way of ensuring
appropriate use of the funds.
Monitoring can be as simple as
analysing the types of business
applying, the percentage of successful
applications, service suppliers chosen,
and the time for approvals.
Formal reviews can also be carried out
to identify issues with quality of
services provided, compliance to rules
and gather business satisfaction or
concerns with the processes.
The results of both provide valuable
information on governance issues and
process improvement areas for future
calls.
Voucher Monitoring
Monitoring the uptake and use of ICT Innovation Vouchers
helps governance and the quality of service delivered.
ICT Innovation Vouchers – Guide for Regions
© EU Commission 2013